Resort & Reservation Policies
No Smoking
All cabins are Non-Smoking. Violation of the non-smoking policy in any way will result in a $100.00 fee being charged to you, without notice, even after departure. Ash trays are located outside on picnic tables for your use.
Advanced Deposits
A 50% advanced deposit is required with all lodging reservations in the form of cash, check, VISA or MasterCard. If made with a credit card, your card will be charged for the advanced deposit on the date the reservation is made. If made by cash or check, deposits are due within 3 days of the date the reservation is made to secure your reservation.
Cancellation Notice
Lakefront and Efficiency Cabins require a cancellation notice of 45 days prior to arrival date.
Guide Service requires a cancellation notice of 30 days prior to arrival date.
Ice Fishing Guide Service requires a $100 non-refundable advanced deposit.
Fish House Rental requires a cancellation notice of 14 days prior to arrival date.
Group and/or multiple unit reservations and holiday/special event days may require additional cancellation notice.
Advanced Deposit Refunds
If you cancel with less than the above required notice, your advanced deposits are NOT refundable (no exceptions). If you cancel with more than the above required notice, your advanced deposits received will be refunded less a $25.00 handling charge per unit reserved.
If cancelled less than 72 hours prior, you will be billed for the entire stay unless we are able to re-rent the unit(s) for the same length of time.
Because of our small size, cancellations affect us significantly. Therefore, we adhere to our strict cancellation notice & refund policies.
Early Departures or Late Arrivals
Guests will be charged for all dates reserved.
Check-In and Check-Out
Check-in between 3:00 and 10:00 p.m. Please make advanced arrangements for late arrivals.
Check-out by 10:00 a.m. Late check-outs are not possible as we need this time to prepare for our incoming guests. All visitors and pets must be registered.
Office Hours: 7 am - 10 pm Central
Payment
Your personal check or cash are preferred. We also accept VISA and MasterCard for payment. Payment for your stay is due when checking in. All other rentals and purchases during your stay can be taken care of the evening before your departure. No refund for early departure.
Quiet Time
Because we would like the resort to be a restful place for all, we require that voices, radios, boom boxes and other like items be kept at low level at all times and that the general quiet time be observed between 11:00 p.m. to 6:00 a.m. We expect and want guests to have a great time, keeping the consideration of other guests in mind at the same time.
Cabins, Prime Time, Holidays and Special Events
All cabins require a 2 night minimum stay at any time.
Holidays & Special Events may require 3 or more consecutive night minimum stay in all units. Cabins require 4 night minimum stay in June.
Some exceptions made.
Visitors
We consider Chapman's Mille Lacs Resort & Guide Service to be a place where our guests can enjoy a restful vacation. In order to assure that our guests can enjoy this, we find that a visitor policy is necessary. Visitors are persons visiting registered guests for part of, or all day. This includes infants, children or adults. There is a $3.00 per person charge for all visitors and we ask that they be registered in the office upon arrival.
Visitor hours are 9:00 a.m. to 9:00 p.m.
Visitors staying past 9:00 p.m. will be considered overnight guest and will be charged according to extra person unit rates.
Miscellaneous
We reserve the right to limit the number of people in each unit. Please notify us when making your reservation of the approximate number of visitors and/or guests you may have.
You are responsible for all visitor/guest charges.
Maximum guest/pet capacities may not be exceeded without prior approval.
We reserve the right to change unit assignments to an equal or greater priced unit.